• Be sure to calculate all small parcel and freight shipping charges before checking out on our website.
  • All in-stock orders ship the same day, so long as they are received before 12:00 p.m. EST. Unfortunately, we cannot guarantee shipment or delivery dates for any orders.
  • Please enter a physical deliverable shipping address for your order.
  • As all shipments require a signature upon delivery, carriers are unable to provide delivery to P. O. Boxes or unoccupied addresses.
  • To lower your shipping costs, Display Connection ships most small orders from the warehouse location nearest to you.
  • Slatwall and larger products are shipped using common carrier trucks. We require customers’ receiving labor upon curbside delivery to inspect and unload orders.



  • Drivers are under no obligation to assist in unloading deliveries. Have receiving labor prepared at the time of delivery.
  • Be sure to inspect the shipment for concealed damage while the truck driver waits.
  • Signing for receipt of delivery indicates acceptance of merchandise and a clean inspection. Freight companies will deny any further claims of damaged or broken items.
  • To accept a shipment with damages, mark the freight bill DAMAGED and ask the driver to call in for a claim number. This will expedite the freight claims process.
  • Inform Display Connection immediately if you refuse a shipment so that we can authorize a return to repair the merchandise.



Small Parcel Shipments 
  • It is the customer’s responsibility to inspect goods upon delivery for shortages or damages.
  • DO NOT throw away shipping boxes as FedEx will have to inspect these to process any and all claims.


Truck – Motor Freight Shipments 
  • In the case of damages incurred during transit via Common Carrier Truck, a freight claim must be filed with the Common Carrier. Display Connection does not accept liability for damages caused in transit.
  • Inspect your shipment for damages before signing the delivery receipt. Customer must note any and all damage on the bill of lading when accepting a shipment or the carrier will not assume responsibility for the damage and refuse reimbursement.
  • Customer must report concealed damage within 15 days of receipt to the common carrier. All packing materials must be made available for inspection and claims consideration.
  • Please note that most carriers have implemented a Non-Commercial Delivery Charge. This $40 additional charge applies to deliveries to private residences, apartments, camps, mini-storage units, correction facilities, schools, churches or other locations not generally recognized as commercial establishments.